Drafting current state

To help BPPT in their transformation our team is using an approach we often apply in IBM for similar purposes: 1) describe the current state 2) describe the desired state 3) identify the gaps between the current and the desired state 4) identify the actions required and the potential obstacles to fill the gaps  5) develop an action plan with check points and milestones.

With reference to describing the current state, today we completed the draft high level description of the workflow from the time a citizen or a broker enters the BPPT office to request a license to the moment the license is handed to the applicant. 

To collect the description of the tasks performed, we interviewed each department coordinator, as well as professionals involved in key pivotal tasks. Critical prerequisites to successfully complete this process (and our overall project) and gather important (sometimes hidden) details were to 1) establish a relationship of trust, 2) provide a vision to all parties involved of the goals and the benefits of this project, 3) create a sense of ownership and engagement in this project from all coordinators (and in turn) employees. 

We are really proud on how we are doing in all 3 points especially considering the very limited time it elapsed since we started at BPPT. One of the components of developing a relationship of trust was definitely to open the discussion to personal and cultural matters. You would love to be part of the coffee break in the morning... it has turned into a cultural exchange session with more and more people coming to the local "cafeteria" for coffee and bahasenglish discussion.

Speaking of which... cultural tip of the day! In one of our "coffee breaks" we discussed differences about showing feelings and emotions between people from USA, Brazil and Italy on one side and Indonesians on the other side. While we recognized personal and regional differences within our own countries, in general we found ourselves much more open in showing our feelings and being willing to say "no" than Indonesians seem to be. It is considered very inappropriate to loose temper in a business meeting, to the point that who does in fact "looses face". However, in close relationship settings (such as family) emotions are displayed openly. An important topic for us to keep in mind...

#ibmcsc Indonesia 

Second day at BPPT

Today we spent the whole day extracting knowledge from the people we are working with at BPPT, understanding in depth their processes and organizational structure. 

It was outstanding to see how far they went to help us understand their work flow. We had a simulation of how an application is submitted. We "lived" the process from the moment a citizen (one of us in the simulation) enters the BTTP office until they get their license. It was a great start of documenting the current state - especially considering we had to leverage our translator most of the time, as our bahasa is still 20,000 leagues under the sea.

Speaking of language... Tip of the day.

Indonesia is the fourth most populous nation in the world. Of its large population, the number of people who speak Indonesian fluently is fast approaching 100%, making Indonesian one of the most widely spoken languages in the world.
Most Indonesians, aside from speaking the national language, are often fluent in another regional language (examples include Javanese, Sundanese and Balinese) which are commonly used at home and within the local community.
The Indonesian name for the language is Bahasa Indonesia (literally "the language of Indonesia").



#ibmcsc Indonesia 

First day at BPPT

Today we had our first meeting at BPPT - Badan Pelayanan Perijinan Terpadu Provinsi Jawa Barat (“West Java One Stop Shop Licensing Agency”).

We had a very interesting and productive meeting with the full board of department leaders and coordinators represented. 

The most important goal - fully achieved - was to clarify and agree the high level objectives of our assignment. This will include providing help to review their business and marketing strategy to meet the new service demand of the province, and to align their HR and business processes to their enhanced mission.

From today I will start adding some bites about my experience of the Indonesian culture.

Tip of the day on the Indonesian cuisine: there is no such a thing as an "Indonesian" cuisine. It differs region by region, so you will find Sumatran cuisine, Balinese cuisine , West Java (Sundanese) cuisine, East Java cuisine, etc. The challenge now is to get deep in all of them - but sounds like a great challenge!

#ibmcsc Indonesia 

Kick off meeting

Introduction day!
This morning we met with the people from the government agencies of the West Java Province with whom we will be working with.
Bapak Husein Ahmad, Secretary of BAPPEDA, welcomed us higlighting the needs of the province and the expectations about our assignment. In a nutshell, we are expected - in relation to our skills and capacity - to support their effort to centralize and integrate the provincial services to the citizens.

The kick-off presentation

Kick-off meeting at the Bappeda location

The IBM team will split in 3 groups to serve 3 different agencies:

• Badan Pelayanan Perijinan Terpadu Provinsi Jawa Barat (BPPT)
• Balai Pusat Data dan Analisa Pembangunan (BAPPEDA)
• Dinas Komunikasi dan Informasi Provinsi Jawa Barat (DISKOMINFO)

The BBPT and IBM sub-teams

Flavia, Terry and myself are assigned to BPPT, a provincial government agency established in 2008. BPPT's mandate is to provide an integrated licensing service that was previously managed partially by several technical units of provincial home affair department.

Tomorrow we will have our first meeting at BPPT to plan our activities for the next 4 weeks...
Stay tuned!



#ibmcsc Indonesia 

Transfer to Bandung

This morning we left Jakarta heading for Bandung.

After 4 hours driving south we got to the Magnolia Hotel in Bandung, our home for the next 4 weeks.








#ibmcsc Indonesia 

Arrival in Indonesia

After 3 months of preparation through weekly teleconferences, e-learning and reading, today the team got together in Jakarta.

The Indonesia 4 CSC team

We were welcomed by Dany and Waya from AVB, an NGO company which supports IBM in the program. They are taking care of all logistical aspects, making us feeling spoiled!

Team dinner

Dany and Waya

This morning we spent a few hours visiting the city, socializing and getting to know each other in person.


In the afternoon we had a briefing at IBM by the Country General Manager and then we immersed in the local culture. Guess what we started with? 

#ibmcsc Indonesia