Drafting current state

To help BPPT in their transformation our team is using an approach we often apply in IBM for similar purposes: 1) describe the current state 2) describe the desired state 3) identify the gaps between the current and the desired state 4) identify the actions required and the potential obstacles to fill the gaps  5) develop an action plan with check points and milestones.

With reference to describing the current state, today we completed the draft high level description of the workflow from the time a citizen or a broker enters the BPPT office to request a license to the moment the license is handed to the applicant. 

To collect the description of the tasks performed, we interviewed each department coordinator, as well as professionals involved in key pivotal tasks. Critical prerequisites to successfully complete this process (and our overall project) and gather important (sometimes hidden) details were to 1) establish a relationship of trust, 2) provide a vision to all parties involved of the goals and the benefits of this project, 3) create a sense of ownership and engagement in this project from all coordinators (and in turn) employees. 

We are really proud on how we are doing in all 3 points especially considering the very limited time it elapsed since we started at BPPT. One of the components of developing a relationship of trust was definitely to open the discussion to personal and cultural matters. You would love to be part of the coffee break in the morning... it has turned into a cultural exchange session with more and more people coming to the local "cafeteria" for coffee and bahasenglish discussion.

Speaking of which... cultural tip of the day! In one of our "coffee breaks" we discussed differences about showing feelings and emotions between people from USA, Brazil and Italy on one side and Indonesians on the other side. While we recognized personal and regional differences within our own countries, in general we found ourselves much more open in showing our feelings and being willing to say "no" than Indonesians seem to be. It is considered very inappropriate to loose temper in a business meeting, to the point that who does in fact "looses face". However, in close relationship settings (such as family) emotions are displayed openly. An important topic for us to keep in mind...

#ibmcsc Indonesia